The way we work is changing — fast. Remote work, shifting boundaries, and evolving expectations have reshaped what it means to work in the social impact sector. But are nonprofits keeping up?
In this episode, Jonathan and Eric dive into the unique challenges mission-driven organizations face in building a sustainable, healthy work culture. From balancing remote flexibility with team cohesion to tackling burnout in a sector known for overwork, they explore what leaders must do to attract and retain top talent while staying true to their mission.
Plus, Jonathan issues a challenge to nonprofit leaders: Can we be the best at work-life balance?
Episode Highlights:
[00:00] The Work Culture Shift
How expectations around work have fundamentally changed
Why nonprofits struggle with remote and hybrid models
[01:00] Jonathan’s Story: Fired for Remote Work
The personal experience that shaped his perspective on workplace flexibility
Why remote work remains more challenging for social impact organizations
[04:07] The Benefits & Drawbacks of Remote Work
Eric’s experience running a fully remote creative agency
How remote work can improve deep focus but challenge collaboration
[10:29] The Energy of Mission-Driven Teams
Can remote teams maintain the passion that fuels social impact work?
The hidden costs of losing in-person connection
[15:29] The Tech & Infrastructure Challenge
Why some nonprofits struggle with digital transformation
How tech gaps impact remote and hybrid team success
[21:43] Remote Fundraising: Does It Work?
Can major donor relationships thrive without in-person connection?
What nonprofits can learn from virtual client relationships in other sectors
[26:57] More Than Just Remote Work: The Bigger Shift
Work-life balance, burnout, and rethinking work as identity
Why social impact leaders must prioritize a sustainable work culture
[35:27] A Challenge for Nonprofit Leaders
Jonathan’s call to action: Nonprofits should lead in work culture
How flexibility and balance can be a competitive advantage
Quotes:
"The biggest challenge for social impact teams? So much of our work is fueled by passion. Remote work makes that harder." — Jonathan Hicken [09:43]
"People are no longer willing to sacrifice their entire personal life for work—and that’s a good recalibration." — Eric Ressler [27:38]
"If we can’t pay the highest salaries, we must lead in work culture. Let’s be the best at balance." — Jonathan Hicken [35:27]
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